Shipping Policy

Last updated: July 28, 2026

Thank you for shopping at toni. Please review our shipping policy below for complete details on delivery times, shipping costs, and other important information.

1. Order Processing

• All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
• Orders placed after 2:00 PM local time will begin processing the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.
• You will receive an order confirmation email shortly after placing your order.

2. Shipping Rates & Delivery Estimates

Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

Domestic Shipping (United States)

表格

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5-10 business days	Calculated at checkout
Expedited Shipping	3-5 business days	Calculated at checkout
Express Shipping	1-2 business days	Calculated at checkout

Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for the current free shipping threshold.

International Shipping

We currently ship to select international destinations. International shipping rates and delivery times vary by destination country.

• Estimated Delivery: 7-21 business days (depending on destination)
• Customs & Duties: International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
• Customs Delays: We are not responsible for delays caused by customs clearance processes in your country.

3. Shipping Carriers

We work with reputable shipping carriers to ensure your order arrives safely and on time. Carriers may include:

• USPS
• UPS
• FedEx
• DHL (for international orders)

The carrier for your order will be determined based on your location, package size, and shipping method selected.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with:

• Your tracking number
• A link to track your package
• Estimated delivery date

Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

5. Shipping Restrictions

• We cannot ship to P.O. Boxes or APO/FPO addresses for certain shipping methods.
• Some oversized or heavy items may have additional shipping charges or restrictions.
• Hazardous materials (including certain pet grooming products, flea treatments, or aerosol products) may have shipping restrictions and cannot be shipped via air or to certain locations.
• Perishable items (such as certain pet treats or food products) may require expedited shipping to ensure product quality.

6. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate and complete shipping information. If you provide an incorrect or incomplete address:

• We will attempt to contact you to correct the information before shipping
• If the order has already shipped and is returned to us due to an incorrect address, you will be responsible for additional shipping charges to resend the package
• We are not responsible for lost or stolen packages delivered to the address you provided

7. Lost or Damaged Packages

Lost Packages

If your tracking shows your package was delivered but you have not received it:

• Please check with neighbors, building management, or your local post office
• Contact us within 14 days of the estimated delivery date so we can initiate an investigation with the carrier
• Investigations typically take 5-10 business days to complete

Damaged Packages

If your package arrives damaged:

• Please keep all packaging materials and the damaged items
• Take photos of the damaged packaging and products
• Contact us within 7 days of delivery with your order number and photos
• We will work with you to resolve the issue, which may include a replacement or refund

8. Delivery Attempts

If no one is available to receive the package, the carrier may:

• Leave the package at a safe location
• Leave a delivery notice with pickup instructions
• Attempt redelivery

Please contact the carrier directly if you need to arrange a specific delivery time or location.

9. Holidays

We do not ship on major holidays. Orders placed during holiday periods may experience longer processing and delivery times. Major holidays include:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

10. Questions About Shipping?

If you have any questions about our shipping policy, the status of your order, or need further assistance, please contact our customer support team:

Email: [email protected]

We typically respond to all inquiries within 1-2 business days.